We have received a notification about your incoming item from the sender

What this status means

The sender has sent Post of Ireland (An Post) the electronic details of your parcel, such as the address and the tracking number. This is the very first step. An Post has the information about the item, but the parcel itself has usually not reached an An Post facility yet and may still be with the sender.

Is my package delayed?

No. This message by itself is normal and is not an exception. It simply shows that the sender has registered the shipment. The parcel can stay at this step until the sender hands it over or it is collected, and that depends on how quickly the seller ships.

What happens next

Once An Post physically receives the parcel, the tracking history should show a scan such as acceptance or arrival at a sorting facility. After that it moves through sorting and transport towards your local delivery unit, then out for delivery.

What you can do

• Wait and keep checking the tracking history. A new scan appears only when the parcel is handled.
• If the status stays the same for longer than the seller's stated dispatch time, ask the seller whether the parcel has been handed over.
• Contact An Post only if the seller confirms it was posted and there is still no update.
• Have your tracking number and order details ready when you contact the seller or An Post.