Your parcel is at the delivery depot and we'll let you know when it’s out for delivery

What this status means

Evri has scanned your parcel in at the local delivery depot, the last building before the parcel goes out to you. It has finished its long-distance journey between sorting hubs. The parcel is now waiting at the depot that covers your address, where it will be sorted onto a courier's round.

Is my package delayed?

No. This message by itself is normal and is a regular step in every delivery. It is not an exception or a sign of a problem. It only becomes worth a closer look if the parcel stays at this step for longer than the previous steps took, with no further update.

What happens next

The next update is usually that the parcel is out for delivery, meaning it has been loaded onto a courier's vehicle or round. After that, you should see a delivered message, or a note explaining why delivery could not be completed, such as nobody being available to receive it.

What you can do

• Wait and keep checking the tracking history. No action is needed yet.
• Make sure someone can receive the parcel, and check that the delivery address and any safe-place instructions are correct.
• If the parcel stays at the depot for longer than usual with no new update, contact the seller first, as they hold the delivery contract.
• If you contact Evri, have your tracking number and order details ready.