We've got your parcel and we're processing it for you

What this status means

Evri has the parcel in its network. It has been collected from the sender or a drop-off point and is being handled at one of Evri's sorting hubs. There, parcels are scanned and sorted by destination before moving on towards the delivery area.

Is my package delayed?

No. This message by itself is normal and is part of the usual journey. It is not an exception or a sign of a problem. Only if the line stays the same for longer than the previous steps did would it be worth a closer look.

What happens next

The parcel is usually sent from the hub to a depot closer to your address. After that, the tracking normally shows that it is on its way to you and then that it is out for delivery. Some steps may not appear in the history, because not every scan is shown.

What you can do

• Wait and keep checking the tracking. The next update usually appears once the parcel is scanned at the next stage.
• Check that the delivery address in your order confirmation is correct.
• If the status has not changed for longer than usual, contact the seller first, as they are Evri's customer.
• Have your tracking number and order details ready when you get in touch.