Package arrived to preflight warehouse: LHR

What this status means

Exelot has scanned your parcel in at a preflight warehouse, a facility where parcels are gathered and prepared before they leave the country by air. "LHR" is the airport code for London Heathrow, so the parcel is at a warehouse linked to that airport. It is an early stage of the journey: the courier already has your shipment details and now physically holds the parcel.

Is my package delayed?

No. This message by itself is normal and is not an exception. It almost always comes straight after "Package details received", and in nearly all cases the next update is that the parcel has left this first warehouse. Only if the tracking stays on this line for longer than the previous steps took is it worth a closer look.

What happens next

Most often the next update is "Package left first processing warehouse". That means the parcel has been processed and sent on towards export and its onward flight. Occasionally you may instead see a note that the parcel was rescanned at the same warehouse. This is usually just a routine re-check and not a sign of a problem.

What you can do

• Wait and check the tracking again later. Nothing is needed from you at this stage.
• If the status does not change for longer than usual, contact the seller first, as they arranged the shipment with Exelot.
• If the seller cannot help, contact Exelot with your tracking number and order details ready.
• Check that the delivery address in your order is correct.