Pitney Bowes

Package not received by Hub or First Mile Carrier yet

Pitney Bowes tracking parcel

What this status means

Pitney Bowes has created a shipping label and uploaded the tracking details, but the parcel has not yet been scanned in by the hub or first-mile carrier that collects it. The parcel is most likely still with the seller or in transit to that first drop-off point. Pitney Bowes usually handles cross-border parcels for online stores, so this is an early step.

Is my package delayed?

On its own, this message is normal. It is an early information-only step, not an exception. It only becomes a concern if the line stays the same for longer than usual and nothing else appears.

What happens next

Once the carrier scans the parcel, the history usually moves on. Most often, in about three in five cases, the next line is "Processing at Shipping Center". In about a quarter of cases it goes straight to "In Transit". Sometimes a line saying shipment data has been provided to DHL appears instead.

What you can do

  • Wait and check again later. The parcel may simply not have been handed over yet.
  • If the line stays unchanged for longer than usual, contact the seller first, since they ship the parcel to the carrier.
  • Have your tracking number and order details ready when you write.
  • Contact Pitney Bowes only if the seller cannot clarify where the parcel is.

Previous status updates:

Next status updates:


Other Pitney Bowes statuses associated with «package information received»


Tracking package of Pitney Bowes

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Pitney Bowes and get your package location updates to your e-mail, you can Register on our website.

Pitney Bowes — is not the only postal service that you can track at PackageRadar. See full list of postal services available.