Envoi sous douane

What this status means

"Envoi sous douane" is French for "item under customs". Poste Maroc uses it when an international parcel has reached Morocco and been handed to customs for inspection and clearance. The parcel is at a customs office or an international mail centre, such as the Casablanca one, and is not yet with a local delivery office.

Is my package delayed?

This message by itself is normal. Every international parcel entering Morocco goes through customs. It becomes a delay only if the parcel stays at this step for longer than the previous steps took, which can happen when customs needs more information or a payment.

What happens next

Once customs finishes, the status usually changes to a release or clearance message. The parcel then moves to a sorting centre and on to the delivery office for your area. If duties or taxes are due, the parcel may be held until they are settled.

What you can do

• Wait and keep checking the tracking history for a new update.
• Make sure your phone number and address are correct, in case Poste Maroc or customs tries to contact you.
• Be ready to pay customs duties if you are asked to.
• If the status does not change for longer than usual, contact Poste Maroc with your tracking number, or ask the seller to check the shipment. Have your order details and any customs paperwork at hand.