What this status means
The sender has created a shipping label for your parcel and the label details have been sent to Purolator's system. This is the very first stage of the journey. Purolator knows the shipment is coming, but it has not necessarily collected the parcel yet. The parcel is most likely still with the sender.
Is my package delayed?
No. This message by itself is normal and is not an exception. It only shows that the sender has prepared the shipment. If the status stays the same for longer than you would expect, the parcel may simply not have been handed to Purolator yet, and that is something the sender controls.
What happens next
The next step is usually that Purolator picks up the parcel or the sender drops it off. After that, the parcel is scanned at a Purolator facility, and the tracking history starts to show real movement between locations.
What you can do
- Wait and keep checking. The tracking history updates once the parcel is scanned.
- If nothing changes for longer than the seller's stated handling time, contact the seller and ask whether the parcel has been handed over.
- Contact Purolator only after the parcel has been scanned and then stops moving.
- Have your tracking number and order details ready when you get in touch.
Previous status updates:
Other Purolator statuses associated with «package information received»
- — Shipment created - final manifest received
- — Shipper created a label
- — Shipment created - interim manifest received
Tracking package of Purolator
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Purolator and get your package location updates to your e-mail, you can Register on our website.
Purolator — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!