Not Delivered - Consignee Scheduled Delivery

What this status means

SkyNet tried to deliver the parcel, but it was not handed over. "Consignee" is the courier's word for the recipient. This message is used when the delivery was set up for a date or time chosen by the recipient, and the delivery did not take place on that arrangement. The parcel is still with SkyNet, either on the delivery vehicle or back at the local delivery facility.

Is my package delayed?

This is an exception, though usually a minor one. The status is a failed delivery attempt, so the parcel has not arrived when first planned. It does not mean the parcel is lost. Whether it becomes a real delay depends on how quickly a new delivery is arranged.

What happens next

SkyNet normally plans another delivery attempt on the date the recipient has asked for, or contacts the recipient to agree a new one. The tracking history should then show the parcel going out for delivery again. If the delivery cannot be completed, the parcel may be held at the local facility for collection or returned to the sender.

What you can do

• Check the tracking page again for a new delivery attempt, and make sure someone can receive the parcel.
• If you did not ask for a scheduled delivery, or the date is wrong, contact SkyNet customer service.
• Have your tracking number, delivery address and phone number ready when you call.
• If the update does not move on for longer than usual, ask the seller to contact SkyNet for you.