Your item is being sent internationally. We will aim to show tracking informationfrom the receiving post, but would recommend tracking the item further on their site

What this status means

An Post, the Post of Ireland, has sent your item out of Ireland to another country's postal service. The parcel has left An Post's network and is now travelling internationally. From here, the postal service in the destination country takes over. It may not share every scan with An Post, so the tracking history here can become sparse.

Is my package delayed?

No. This message by itself is normal. It marks a routine hand-over between postal services and does not point to a problem. A pause in updates after this step is common, because the next scans are made by the receiving post and may appear late or not at all in An Post's history.

What happens next

The item travels to the destination country, passes through any customs checks there, and is then scanned by the receiving post. After that it is sorted and sent to a local delivery office for final delivery. Any further updates will usually come from that postal service rather than An Post.

What you can do

• Wait and keep checking. A quiet tracking page at this stage is not unusual.
• Look up your tracking number on the receiving country's postal service website for newer scans.
• If the parcel is taking longer than usual, contact the seller first, then An Post, or the receiving post if it has scanned the item.
• Have your tracking number and order details ready, and be aware that customs duties may apply on arrival.