Aramex

Delay at origin facility - shipment will be updated upon departure

Aramex tracking parcel

What this status means

Aramex has recorded a delay at the origin facility, the first sorting or handling site where your parcel was taken in. The parcel is still at that site and has not yet left on the next leg of its journey. Aramex will add a new scan once it departs.

Is my package delayed?

Yes, this is an exception rather than a routine scan. The courier itself is saying the parcel is held up. It does not usually mean the parcel is lost or damaged. Common reasons are a backlog at the facility, a missed connection to the next vehicle or flight, or paperwork waiting to be completed. How long the hold lasts depends on the cause, so nothing can be promised.

What happens next

Once the parcel leaves the origin facility, the tracking should update with a departure scan. After that it normally moves on to the next sorting hub, an export or transit step, and then onward towards the destination country or city. If the parcel stays at this step for longer than usual, the next scan may be delayed with it.

What you can do

  • Wait and check the tracking again in a day or so; the next scan often clears the delay.
  • If there is still no movement after longer than the previous steps took, contact the seller or marketplace first, as they shipped the parcel and can raise a query with Aramex.
  • You can also contact Aramex customer service directly.
  • Have your tracking number and order details ready.

Other Aramex statuses associated with «задержка при перевозке посылки»


Tracking package of Aramex

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aramex and get your package location updates to your e-mail, you can Register on our website.

Aramex — is not the only postal service that you can track at PackageRadar. See full list of postal services available.