Out customs authorities

What this status means

Asendia International has recorded that your parcel has left the hands of the customs authorities. The customs check in the destination country is finished and the parcel has been released. It is still in the courier's network, usually at or near the facility where it was inspected, and it is now ready to be passed on for the next leg of its journey.

Is my package delayed?

No. This message by itself is normal and is a good sign. It means the parcel has cleared a step where delays and holds often occur. If the earlier tracking entries showed a long stop at customs, that wait is now over. Nothing here suggests a problem.

What happens next

The parcel is handed over for onward transport. It is usually sorted and then passed to a local delivery partner or postal service in the destination country. You may see new entries about arrival at a sorting facility, transfer to the local carrier, and then out for delivery. The next update can take longer than the earlier scans, because the handover between carriers is not always scanned right away.

What you can do

• Wait and keep checking your tracking history for the next scan.
• Make sure any customs duties or fees requested by the seller or the carrier have been paid, and that your delivery address and phone number are correct.
• If nothing changes for longer than usual after this message, contact the seller first, then Asendia or the local carrier.
• Have your tracking number and order details ready when you contact them.