Item received at destination OE (foreign OE)

What this status means

Asendia International has recorded that your parcel reached the postal office of exchange in the destination country. "OE" stands for office of exchange, the facility where international mail is handed from one country's postal system to another. Your parcel has crossed the border or is about to, and it is no longer in the country where it was sent.

Is my package delayed?

No. This message is a normal step for international parcels, not an exception. The earlier entry, "Customer initialisation", only means the sender registered the shipment, so a long gap between the two steps is not unusual. Nothing here points to a problem.

What happens next

The next step is almost always "Item passed to foreign customs office". The parcel is handed to customs in the destination country for routine inspection and clearance. After clearance it goes to the local postal service for final delivery. Customs can take longer than the previous steps, and tracking updates may pause while it happens.

What you can do

• Wait and keep checking the tracking history; no action is needed yet.
• Be aware that import duties or taxes may be charged, depending on the contents and value of the parcel.
• If the status stays the same for much longer than usual, ask the seller first, as they hold the shipping contract with Asendia.
• When you contact the seller or courier, have your tracking number and order details ready.