Arrived at Destination

What this status means

Asendia International has recorded that your parcel reached the destination country. It has crossed the border and is now in the country where it is meant to be delivered. It is usually at an import or arrival facility, waiting to be processed and handed to the local delivery network.

Is my package delayed?

No. This message by itself is normal and is a regular step in an international journey. It is not an exception or a sign of a problem. If the next update takes longer than the previous steps, the parcel may be waiting for customs processing or for handover to the local carrier.

What happens next

The parcel normally clears customs where that is required, then passes to the postal service or delivery partner in the destination country. That partner sorts it and sends it toward your area. Later updates often come from the local carrier rather than Asendia, and they may look different or use another tracking format.

What you can do

• Wait and keep checking the tracking history for the next update.
• Make sure your delivery address and phone number are correct in your order details.
• Pay any customs duties or taxes if you are asked to. Such a request usually comes from the local carrier or customs.
• If the status does not change for longer than usual, contact the seller first, then Asendia. Have your tracking number and order details ready.