Departure transit facility

What this status means

Asendia International has scanned your parcel as it left a transit facility. These are sorting and handling sites between the point where the parcel was collected and the country or area where it will be delivered. The parcel is now on a truck, a plane or another onward connection, not sitting in the building.

Is my package delayed?

No. This message by itself is normal and is part of the regular journey of an international parcel. It is not an exception or a sign of a problem. Asendia scans often stop for a while when a parcel is on a long leg, such as a flight or a border crossing. A quiet tracking page after this scan does not mean the parcel is lost. Only if the page stays unchanged for longer than the previous steps took is it worth asking about.

What happens next

• The parcel travels to the next facility, often a hub in the destination country.
• It may be scanned on arrival there, and it may go through customs.
• It is then passed to a local delivery partner for the last leg.

What you can do

• Wait and keep checking. The next scan usually appears once the parcel reaches its next stop.
• If the status has not changed for much longer than earlier steps, contact the seller first, since they have the shipping contract with the courier.
• Have your tracking number and order details ready when you write.
• If the parcel is shipped from abroad, watch for any customs notice and pay any duties requested.