The consignment has been detained at the post office of exchange at the destination country

What this status means

Czech Post is the courier handling this parcel at the destination end. The parcel has arrived in the destination country and is held at the post office of exchange, the facility where international mail is handed over between countries. "Detained" here means the parcel is being held while it goes through checks there. It does not by itself mean something is wrong.

Is my package delayed?

This message by itself is normal. It usually appears right after the parcel is accepted at the exchange office. Most often the next step is that the parcel is classified in a logistics centre. If the hold lasts longer than the previous steps, customs checks may be the cause, but the message does not say so.

What happens next

• In about two thirds of cases, the parcel is classified in the Logistics Centre.
• In about a quarter of cases, it is received for transportation in the destination country.
• Less often, customs clearance is reported as completed.

What you can do

• Wait and keep checking the tracking history for a new message.
• If the parcel stays on this status for longer than usual, ask the seller or the postal service in your country to look into it.
• Have your tracking number and order details ready when you contact them.
• Be prepared for possible customs duties or taxes if the parcel comes from abroad.