RECOGERAN EN AGENCIA

What this status means

"RECOGERAN EN AGENCIA" is Spanish for "they will collect it at the branch". CTT Express uses it when a parcel will not be brought to your door but is held at a CTT Express branch or agency, where the recipient collects it in person. The parcel has already gone through the sorting network and is at, or on its way to, that local branch.

Is my package delayed?

No. This message by itself is normal. It describes how the parcel will be handed over, not a fault. It can mean the courier has switched to branch collection instead of home delivery, so it is worth reading the rest of your tracking history for the reason.

What happens next

The branch receives the parcel and holds it for you. Usually the next step is a message saying the parcel is available for collection. After you collect it, the status changes to delivered. If it is not collected in time, the parcel may be returned to the sender.

What you can do

• Keep checking your tracking history for a message that the parcel is ready for pickup.
• Look for an email, text or notice with the branch address and opening hours.
• Bring photo ID and your tracking number when you collect it. If someone else collects it, ask the branch what they need.
• If you cannot find the branch or the parcel seems stuck, contact CTT Express with your tracking number, or ask the seller, who can check the delivery arrangement with the courier.