What this status means
"INT RTS: Parcel Error" is an Evri international return-to-sender message. "INT" means international and "RTS" means return to sender. Evri has flagged a problem with the parcel while it was being handled in its international network, and the parcel is being sent back to the sender instead of going on to you.
Is my package delayed?
This is an exception, not a routine step. It usually means the parcel will not be delivered to you. Before this message, the parcel was often waiting on unpaid duties and taxes, or had just reached the international hub. The messages that follow most often give the reason: unpaid VAT and duty, or invalid data such as a problem with the address or customs details.
What happens next
The next update usually states the reason for the return. Most often it is "INT RTS: VAT and Duty not paid". Otherwise it is "INT RTS: Invalid Data". After that the parcel travels back toward the sender, and the return takes longer than the earlier steps.
What you can do
- Check your messages for a request to pay duties and taxes. If one is outstanding, contact Evri straight away, as the return may already be under way.
- Check that the delivery address and phone number on your order are correct.
- Contact the seller with your order details and tracking number. They can confirm the reason, arrange a resend, or issue a refund once the parcel is back with them.
- If the seller cannot help, contact Evri with the tracking number.
Previous status updates:
Next status updates:
- INT RTS: VAT and Duty not paid4
- INT RTS: Invalid Data 3
Other Evri (MyHermes UK) statuses associated with «misc»
- — Your courier estimates they'll deliver
- — We're sorry we've had to reschedule your delivery. Your local courier will now deliver
- — We're sorry we've had to reschedule your delivery. Your courier now estimates they'll deliver
- — We're sorry your parcel has been damaged beyond repair in transit. Please contact your sender
- — We've received your request to deliver your parcel to a locker
- — INT RTS: Invalid Data
- — We've tried to deliver today but there was an issue with the locker. We'll try again on the next working day
- — Your local courier will collect your parcel
- — We've not been able to get to your ParcelShop today due to our van breaking down, but you don’t need to do anything. We'll attempt delivery on the next working day. We're sorry about the delay
- — We've received your request to divert to a ParcelShop or Locker. We'll deliver on the next working day
- — Your parcel has been collected from the ParcelShop to be returned to the retailer
- — Your courier estimates they'll collect
- — We've not been able to get to your ParcelShop today due to bad weather in the area, but you don’t need to do anything. We'll attempt delivery on the next working day
- — Your friendly local courier couldn’t collect your parcel today, we're sorry about that. We'll try again on the next working day
- — We've not been able to get to your ParcelShop today, but you don’t need to do anything. We'll attempt delivery on the next working day. We're sorry about the delay
- — We've received your parcel at the ParcelShop and we'll be collecting it shortly
- — Thanks for providing instructions that'll help our courier to deliver to you
Tracking package of Evri (MyHermes UK)
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Evri (MyHermes UK) and get your package location updates to your e-mail, you can Register on our website.
Evri (MyHermes UK) — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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