Hong Kong Post

Arrived at processing centre

Hong Kong Post tracking parcel

What this status means

Hong Kong Post has received your parcel at one of its processing centres in Hong Kong. This is the sorting stage after the parcel has been posted or collected from the sender. Staff and machines sort it by destination and prepare it for export. The parcel is still in Hong Kong.

Is my package delayed?

No. This message by itself is normal and is a routine early step. Most parcels reach it right after "Posted". It is not an exception or a sign of a problem.

What happens next

Most often, in about 88% of cases, the next update is the same processing centre message with "Electronic customs information submitted" added. That means the export customs data has been sent electronically. After that, the parcel is usually prepared for departure and handed to the carrier that takes it out of Hong Kong. In a small share of cases the next step is "Ready to present to Customs".

What you can do

  • Wait and keep checking. Updates can be slow while the parcel is being sorted and prepared for export.
  • If the status stays the same for longer than the previous steps took, ask the seller to confirm that the parcel was shipped.
  • If the seller cannot help, contact Hong Kong Post.
  • Have your tracking number and order details ready when you contact either of them.

Previous status updates:

Next status updates:



Tracking package of Hong Kong Post

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Hong Kong Post and get your package location updates to your e-mail, you can Register on our website.

Hong Kong Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.