What this status means
GUOO has recorded your parcel's customs declaration and the customs system has issued it a registration number. It always follows "Declared to customs". The parcel is in the customs handling stage, and this is an administrative step: the number identifies the declaration so the parcel can be processed.
Is my package delayed?
No, this message by itself is normal. It is a routine step, and the status code is a general one rather than a warning. Most parcels move on to a clearance message. A small share, about one in twenty, are refused release because documents are missing, so the steps after this one matter more than this one.
What happens next
- Most often, in about two thirds of cases, "Customs clearance complete without payments".
- Sometimes "Arrived at the customs" (about one in seven).
- Less often, clearance with payments, "Parcel is on the way", or a wait for clearance.
- Rarely, "Refusal to release. No necessary documents".
What you can do
- Wait and keep checking the tracking history for the next update.
- If a payment is requested, check that it comes from the courier or customs and covers import charges before paying.
- If you see a refusal message, or the status stays the same for longer than the previous steps took, contact the seller first. Have your tracking number and order details ready, and ask them to supply any missing documents.
- If the seller cannot help, contact GUOO with the same details.
Previous status updates:
Next status updates:
- Customs clearance complete without payments 70
- Arrived at the customs 15
- Parcel is on the way 5
- Customs clearance complete with payments 5
- Refusal to release. No necessary documents 5
- Parcel awaiting for customs clearance 2
- Refusal to release. In another cases 2
- Refusal to release. Incorrect ID 1
- Arrived at the customs in the recipient country 1
Other GUOO statuses associated with «misc»
- — ID data collected
- — Broker Approved
- — Declared to customs
- — On Hold
- — Time for ID data collecting expired
- — Time period for providing passport details has expired
- — Parcel held for technical reasons
- — Personal data updated
- — 清关失败，请于2024年3月26日前及时联系GUOO发货仓库客服，逾期默认销毁处理。
- — The recipient's passport data is incorrect
- — Providing passport data has expired
- — Problem. Phone number incorrect
- — Repeated notification sent to the client
- — the order has been checked and ready for customs clearance
- — Unloaded the shipment list for import customs clearance procedures
- — Personal data error – contacting buyer
- — Waiting for return
- — Выпущен без оплаты
- — dahuoguoji
- — Passport provided by receiver is invalid
- — Receipt Paid by Recipient
- — Parcel damaged
- — Parcel ready for sending to transport company
- — New order
- — we received the order (by documents)
- — 清关失败：护照信息有误，请于2024年3月26日前及时联系GUOO发货仓库客服，逾期默认销毁处理。
- — Prohibition from customs or security
- — No written explanation provided
- — Awaiting arrival as the order isn't found after scanning the declared incoming shipment
- — Parcel awaits disposal decision by sender
- — Personal data not provided in time
- — The product isn't for personal use
- — Не проверен
- — Documents for the Customs were submitted
- — Not found when scanning
- — Передан экспресс-перевозчику
- — Не пройдена проверка МВД
- — other
- — we not received the order (by fact)
- — Extension of release dates
- — Downloaded the shipment list for import customs clearance procedures
- — Receipt Issued by the Customs
Tracking package of GUOO
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking GUOO and get your package location updates to your e-mail, you can Register on our website.
GUOO — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!