Delivery, Shipment out for delivery.(iMile Customer Service, Tel: +525593020502 Business hours: 8:30 am to 5:30 am from Monday to Friday; Saturday 9:00 am to 3:00 pm )

What this status means

The parcel has left the local iMile delivery station and is on a courier's vehicle or bike, heading to the delivery address. This is the last stage of the journey. The message also includes iMile Customer Service contact details: a Mexican phone number, open Monday to Friday from 8:30 am to 5:30 am as written by the courier (the closing time is probably a typing error), and Saturday from 9:00 am to 3:00 pm.

Is my package delayed?

No. This message by itself is normal and is a good sign. The parcel is close to you. Delivery is usually attempted on the same day the message appears, but nothing is guaranteed, and a failed attempt can still happen if nobody can receive the parcel.

What happens next

The courier will try to hand the parcel over at the address. The next update is normally a delivered status. If the attempt fails, the status may change to a failed delivery or a note that a new attempt will be made, or the parcel may be held for pickup.

What you can do

• Be reachable and keep your phone nearby, as the courier may call.
• Check that the address and phone number on the order are correct.
• If the status has not changed to delivered by the end of the day, check again the next morning.
• If it still does not move, contact iMile Customer Service during business hours, or the seller, with your tracking number and order details ready.