Abnormal Closed, Abnormal Closed,reason[robbery]

What this status means

iMile has closed the shipment record as an abnormal case, and the stated reason is robbery. In plain terms, the courier reports that the parcel was stolen while in its care, for example during transport or at a handover point. The parcel is no longer moving through the network, so it is not at a sorting facility or on a delivery vehicle.

Is my package delayed?

This is an exception, not a normal delay. A message like this usually means the parcel will not be delivered in the usual way. Closing the case does not by itself confirm what the final outcome will be, such as a refund, a claim or a replacement. That is usually decided between the courier and the seller.

What happens next

Normal tracking updates are unlikely to follow, because the shipment has been closed. The next step is usually handled outside the tracking history. The seller or marketplace may open a claim with iMile, then offer a refund or a resend, depending on their policy.

What you can do

• Check your order messages and email for anything from the seller about this parcel.
• Contact the seller or marketplace first, since they are the ones who can refund or resend. Have your tracking number, order number and this tracking line ready.
• If you paid through a marketplace, use its buyer protection or dispute option and keep a screenshot of the tracking history.
• If the seller does not respond, ask iMile to confirm the case status, quoting the tracking number.