Ozon

FantomDelivery

Ozon tracking parcel

What this status means

"FantomDelivery" is an internal label in Ozon's tracking system, not a place or a person. It appears after the parcel has cleared import customs in Russia and is moving on through Ozon's domestic network. The parcel is between customs and the sorting terminal, and it is not yet at your local delivery point.

Is my package delayed?

This message by itself is normal. Most often it follows the customs release and is followed by a sorting step. A small share of orders, about 3 percent, are cancelled after this point, so it is worth watching if the next update takes longer than usual.

What happens next

In about two thirds of cases the next update is that the order was sent to a sorting terminal. In about a quarter it is that the order has left a sorting terminal. After that the parcel travels toward your city and then to a pickup point or courier.

What you can do

  • Wait and check the tracking history again; the label may stay unchanged for a while.
  • If the status stays the same for longer than the previous steps took, contact Ozon support.
  • If you see that the order was cancelled, contact the seller or Ozon about a refund.
  • Have your tracking number and order details ready when you write.

Previous status updates:

Next status updates:


Other Ozon statuses associated with «package in transit»


Tracking package of Ozon

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Ozon and get your package location updates to your e-mail, you can Register on our website.

Ozon — is not the only postal service that you can track at PackageRadar. See full list of postal services available.