What this status means
"Return item from customs in origin country" is a Pakistan Post scan made when your parcel comes back from export customs in Pakistan. "Return" here means the parcel has been handed back to the postal operator after customs processing. It does not mean it is being sent back to the sender. The parcel is still in Pakistan, at or near the international mail exchange office, and has cleared the export check.
Is my package delayed?
By itself, this message is normal. It is a routine step for international parcels leaving Pakistan, and it usually follows the scan recording that the item was sent to customs. If the parcel stays on this status for longer than the previous steps took, that is worth watching, but the message alone does not point to a problem.
What happens next
- Most often, in about two thirds of cases, the next scan is "Send item to destination country", meaning the parcel is being dispatched abroad.
- In about a quarter of cases, the parcel goes to customs again before it is dispatched.
- Less often, it is handed over to an airline flight.
What you can do
- Wait and keep checking the tracking history. Scans from Pakistan Post can appear in batches.
- If the status does not change for longer than the earlier steps took, ask the seller to check with Pakistan Post.
- When you contact the seller or the courier, have the tracking number and your order details ready.
- Customs duties or import checks, if any, apply in the destination country. They are not a reason to act at this stage.
Previous status updates:
- Send item to customs in origin country 37
- Receive item at office of exchange in origin country 11
- Handedover to airline flight 2
- Dispatch from district mail office 1
- Return item from customs in origin country 1
Next status updates:
- Send item to destination country 34
- Send item to customs in origin country 13
- Handedover to airline flight 4
- Return item from customs in origin country 1
Other Pakistan Post statuses associated with «departed customs office of departure country»
Tracking package of Pakistan Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Pakistan Post and get your package location updates to your e-mail, you can Register on our website.
Pakistan Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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