Segnalati problemi durante la verifica per lo svincolo della spedizione. Dichiarazione necessaria allo svincolo mancante

What this status means

Italy Post's international processing centre checked the parcel for customs release and found a problem: the declaration needed to release it is missing. The parcel has arrived in Italy and is being held at the customs stage, not out for delivery. Customs release is the step where a parcel from abroad is cleared to enter the country.

Is my package delayed?

This message is an exception. Parcels do not normally stop here, and the parcel will stay on hold until the missing declaration is supplied. Delivery will take longer than usual, and nothing can be promised about when it will move again.

What happens next

Italy Post usually contacts the recipient to ask for the missing declaration or details. Once the paperwork is received and accepted, customs can release the parcel and it goes back into normal handling toward delivery. If the documents are not provided, the parcel may stay on hold.

What you can do

• Watch for a message or email from Italy Post asking for documents, and reply promptly.
• Ask the seller whether they filed a customs declaration or invoice, and request a copy.
• If no one has contacted you and the status does not change, contact Italy Post customer service.
• Have ready your tracking number, order details, the seller's name, and an invoice or proof of purchase. Be prepared to pay customs duties or taxes if they apply.