Segnalati problemi durante la verifica per lo svincolo della spedizione per documentazione incompleta. Sarà contattato il destinatario

What this status means

Italy Post is holding the parcel at customs. The message says problems were found while checking the shipment for release ("svincolo") because the paperwork is incomplete. The parcel is held at an international processing centre in Italy, and it is not moving until the missing information is supplied. Italy Post says it will contact the recipient.

Is my package delayed?

This is an exception, not a routine step. The parcel has stopped until the documents are sorted out, so it will be held for longer than the previous steps took. How long depends on how quickly the missing information reaches customs.

What happens next

Italy Post or customs should contact you and ask for what is missing. This could be an invoice, proof of value, a description of the contents, or your tax or identity details. Once the documents are accepted, the parcel is released and continues to local delivery. If customs duties or fees apply, you may be asked to pay them before delivery.

What you can do

• Check your phone, email and any message from Italy Post, including spam folders, and reply promptly.
• Ask the seller for the commercial invoice or order proof, if you are the buyer.
• If nobody has contacted you and the tracking has not changed for longer than expected, contact Italy Post customer service.
• Have your tracking number, order details and the seller's name ready.