Sono in corso delle verifiche sulla spedizione. Contatta Assistenza

What this status means

Poste Italiane is checking the shipment. The Italian message says "Sono in corso delle verifiche sulla spedizione. Contatta Assistenza", which means "Checks are under way on the shipment. Contact Customer Service." It is a general note, not a specific location. It can appear at several points: after the parcel was accepted at a post office, while it is at the international processing centre, or when it is waiting for pickup.

Is my package delayed?

This message is an exception, though not always a serious one. It means something needed a manual check, such as an address detail, a customs or document question, or a handling problem. Most parcels moved on afterwards: back to the international processing centre most often, and in some cases on to pickup at a post office or to delivery. Still, the check can make the parcel take longer than the previous steps.

What happens next

• Most often, the parcel is scanned again at the international processing centre and continues its journey.
• In some cases it becomes available for pickup at a post office.
• In others it is delivered successfully.
• If the check finds a problem, the tracking may stay unchanged for longer than usual.

What you can do

• Wait and keep checking the tracking history for a new scan.
• If nothing changes for longer than usual, contact Poste Italiane customer service, as the message suggests. Have your tracking number ready, plus the sender's and recipient's full addresses.
• Contact the seller too, as they can open an inquiry with the courier and may know whether documents or customs details are missing.
• Check that your address and phone number in the order are correct.