Russian Post tracking packages page  

I purchased an item from Russia and including postage I have paid $784 U.S. and the package has never been delivered. I am very upset and distraught over this issue and the sender says she has filed with the postal service 3 times to find the package but she tells me that the Russian Postal Service has said that the package is not lost that it is in export and can't be tracked when in export. She did not add additional insurance so my package is insured for only $100 and she identified it with Paypal as a "gift" so Paypal won't help me with it either. Can anyone help me? Is my package lost, stolen or is it really in transit this long? What can be done about this? I really want my package and I don't know what else to do. HELP!!

— August 19, posted by silbaugh5

Package never came. Tracking stopped updating after a short time and the package never entered my country. Am seeking full refund.

— August 11, posted by imperialarmy

What can you do? Missing package that the sender blames on the destination. Truth is, it never really made it out of Russia. Russia post is having some sort of problem. Perhaps stolen by a worker or left in a shelf somewhere. Do you order from Russia any products. It’s a big risk now.

— July 13, posted by Lucas

5 months and not delivered. My package goods in the pocket of an unscrupulous worker at Russia Post. They can use all the excuse about the pandemic but 5 months?

— July 13, posted by Lucas

Good day Trying to get delivery update on RO274312828RU This is for NEW ZEALAND delivery Please advise? thanks Ingrid

— June 30, posted by ingridnroding

Not impressed with Russian Post. Never had an issue in the past and now I have two packages still not moving.

— June 14, posted by loudnproud73

RO274313426RU - didn't receive my package, its been 55 days ' last update from May 4th , when I will receive it ?

— June 4, posted by regalimova88

I have been getting CDs in the post from someone in Omsk for over a decade and this is the worst that's happened getting the package to the States where I live. A couple being sent in return were brought back to me in the past and had to be redone. As for this one, it's been over two months time and counting, so I just had to get the same things all over again and I'm waiting for those to even go out. Russia Post must have let this one fall through the cracks in their sorting office in Moscow. Even quarantines with the current global crisis can't be used as an excuse at this stage. Other people have had similar complaints with them. Their US counterpart are having problems of their own with the shakey economy likely facing administration (bankruptcy). Even a package rerouted through the UAE managed to make it to the letter box. Now amazon will open a fulfillment centre in my area and I wonder if this could happen there as well. If you get anything coming from or going within, in or out of Russia, do know the likely risk as far as it ever seeing broad daylight again.

— June 1, posted by pillow123