Arrive SFC warehouse in processing(Exception processing)

What this status means

SFC Send From China has received your parcel at its warehouse and is processing it. This is an early stage of the journey: the parcel is inside the courier's facility in China, not yet on its way to you. The words "Exception processing" in brackets mean the parcel did not follow the standard handling route at intake and is being dealt with manually, for example for a label check, a weight or content check, or a sorting problem.

Is my package delayed?

This message by itself is not a sign that the parcel is lost. It is an exception, though, so handling may take longer than the normal intake step. Whether it becomes a real delay depends on what the next scan says. If the tracking history stays on this line for longer than usual, it is worth following up.

What happens next

Once the warehouse has resolved the issue, the parcel is normally cleared, packed with other parcels and handed over for export. Your tracking should then show a new scan, such as a departure from the warehouse or a handover to an airline or linehaul carrier. If the issue cannot be fixed, the courier may ask the seller for corrected details.

What you can do

• Wait and check the tracking again after some time; updates at this stage can be slow.
• If nothing changes for longer than the earlier steps took, contact the seller first, since they ship through SFC and can ask the courier directly.
• If the seller does not help, contact SFC Send From China.
• Have your tracking number, order number and delivery address ready.