SunYou is an economy delivery method that is very popular on AliExpress. It is usually used by sellers to send low-value packages. The delivery speed is quite low - it takes around 30-60 days. Customers complain about delivery time and sometimes lost packages. If your packages was shipped by SunYou - you need to keep an eye on Buyer Protection Plan expiration date and if the package hasn’t arrived - you need to open a dispute with a seller to get your money back.
You can track your package only up to Chinese border, when the packet is received in destination country it gets a new, unknown tracking number. Then you have to wait a notification from your postal office. These packets are usually delivered right into your post box and sometimes you can get a call from the local post office that you package has arrived.
The main advantage of SunYou is that you can buy something with minimal delivery cost. Disadvantage - it takes a long time to receive a package and there’s a risk that you will not get it at all. You can track all your orders on our website. We use all the possible sources on postal shipments and automatically notify you if there is any change on package location.
I am still awaiting my package. Please folow up on this as it been nearly 90 days. Tracking number SYRM111724186
— , posted by adrianv
החבילה נעלמה כמו עוד כמה חבילות 10 במספר שנעלמו על פני שנתיים והמעקב הופסק פתאום וזהו אין מידע נוסף פשוט נעלמו למרות שקיבלתי עליהם אישור נחיתה בארץ וזה קורה רק בדואר ישראל מעניין אפילו נראה לי מגמתי כל עוד שאין תלונות החבילות נגנבות עי בנדר רודריגז לצערי מתי יהיה שירו כמו בחול חבילה מגיעה לארץ בין 2 ימים ל7 ימים אחרי שעברה בין 5 ל10 נקודות לפני ההמראה כאן זה לא יקרה בחיים נקודה
— , posted by pinila58
SY14052903832 nunca chegou ao destino final City são José da laje Alagoas Brazil Rua São Paulo n 85 cep 57860000
— , posted by Gruges
SY14052945278 nunca chegou ao destino final City : são José da laje _ Alagoas Brazil Cep 57860-000 Rua São Paulo n 85
— , posted by Gruges
Just terrible, been months and no news. SunYou still claims my package was delivered, but somehow by magic it skipped Icelandic customs. I advice people to take their business elsewhere, I fear this is a scam. Slight update, Aliexpress will not help you finding your shipment or help with the refund if the courier states it is delivered (which simply is not possible). People should stay as far away from SUN-YOU if they are buying stuff online from China
— , posted by Omar08
Sunyou claims that the package was delivered, still it never reached Icelandic Customs. No records about my package ever arriving in Iceland. Still SUNYOU claims it was delivered. Beware of doing business with sellers that use this delivery company.
— , posted by Omar08
PARCEL NOT DELIVERED! EMAILS NOT ANSWERED WHEN WE'VE ASKED QUESTIONS ABOUT WHERE OUR PARCEL IS AND HOW CAN WE FIND OUR PARCEL IN SOUTH AFRICA. WHAT IS THE SOUTH AFRICAN NEW TRACKING NUMBER? THIS IS UNACCEPTABLE AND WE WILL REPORT SUNYOU COURIER SERVICES!!!!
— , posted by Lyn
Again SunYou wrongly marks my package delivered. It is obvious the package cannot pass through the entire Danish postal system (including customs clearance) in an airport that is more than 3 hours away and be delivered to my door - in a total of 3 hours according to the timestamps!:-) Now AliExpress has the package with status delivered, and my package is probably still somewhere in China. Sigh...
— , posted by Chris
Трудно определиться с отзывам по доставке. Товар не отслеживается с 27 ноября 2020 года. Похоже, что продавец вообще не отправлял товар. До 28 января посылка не получена и местонахождение ее неизвестно.
— , posted by mmkana
I ordered this Sy14055994467 29 of October 2020 still didn't get a message from post office just last tracking update was the 17 of November 2020 this courier sunyou is the worst plus 2 other parcel we are also waiting for....We are very disappointed really
— , posted by bernadettebooysen10
For what reason do they stop the delivery of my package? If no one knows why, then I just thank for good tracking service.
— , posted by karl.valgeir
Indicated as delivered. But never received. SYRM109387652 Nov 27, 2020 06:01 Package delivered Canada, SunYou It appears Sunyou does not use a standard tracking number. No other carrier in Canada knows this kind of tracking number. Be careful, I have doubts about Sunyou's legitimacy.
— , posted by bertfl33
Servicio pésimo mi paquete no ha llegado aun, tiene 1 mes de retraso y la ultima información al día de hoy es con fecha 18 de octubre 2020 , después de eso no hay rastreo y nadie puede darme mas información de mi paquete
— , posted by analau0406
Uffa il mio pacco non è ancora arrivato ho la scadenza oggi 8 gennaio ..ahimè credo proprio che non arriverà mai... ho aspettato è dal 3 dicembre che è arrivato in Italia.... capisco c'è il covid ecc ecc ma 50 giorni sono tanti e tutti gli ordini sono arrivati..domani chiederò rimborso
— , posted by giadapellizzari8
Here iam compalint about Sunyou Chinese delivery company that my package no.UA323775011TO I couldn't get my product from AliExpress in india this is my last tracking number.how nice these people's and they do their duties that I could not received my order till 04/01/2021 tell me how much I have to wait for it
— , posted by dev06sing
I got the package in about month and a half and that is exactly what I expected. Tracking was functioning only half way, till transit point which in my case was Tonga island (???). That's the only strange thing about the delivery, it went to the Pacific first and then to Europe. And the package got new tracking number in Tonga, about half time or 20 days later, so there were no more updates after that. Only when I received it I got update that the package is delivered. I can say that sunyou delivery is ok, but aliexpress standard shipping is better and faster.
— , posted by igor.gorgievski
I never received my package. It says it was delivered on Nov 25 to the United States, big place!. So I'm assuming it won't come at all like so many others that never received their packages either! So saving on shipping is crap if you can't assure delivery! I'd like a refund!!! Glenda D Johnson
— , posted by glenda419
Yes, it too longer than usual time for the parcel to reach due to the slow functioning of e-commerce businesses due to COVID-19. The parcel was in perfect condition and I had zero complains with the product. Almost 45-50 days after the parcel was delivered to my place. But in the end I got it. So don’t worry guys.. have faith sooner or later your parcel will reach you and yes maybe the update does not happen so often or the transit time on the site keeps increasing.. calm down and have faith in God, your money won’t go waste and the parcel will reach you as fresh as new. So sit tight.. it’s on its way. Patience is all it takes & a little bit faith in God will do. stay safe.
— , posted by Jainamshah
Bonjour Je n'est toujours pas reçu mon colis , cela fais 2 fois que je commande et je n'est toujours rien reçu alors que l'on me marque colis livré mon adresse es 32 boulevard Charles matteï rue du stade 13014 Marseille merci de me contacter
— , posted by ania-13014
Unfortunately, I did not expect that your services would be so bad The shipment was canceled the first time, so I assumed it was a mistake I tried you for 5 shipments, but the same problem did not arrive Actually your services are very very very bad
— , posted by khm.hosp.pro300.5
Mi pedido no fue entregado lo compre en marzo y hasta el día de hoy no he recibido nada, ya el tiempo de reembolso paso y no me devuelven nada me quede sin el dinero y sin el paquete.
— , posted by briellape08
Still not received!!! Cannot trace anywhere so NO Package I'm beyond furious money wasted!!!! Not even the descency to inform me about how to find this package 😡😡😡
— , posted by Lizzy
המשלוח נחת בישראל בספטמבר אנחנו כבר בדצמבר 3 חודשים אחרי ואף אחד לא יודע מה קורה עם המשלוח יש לי 15 משלוחים דומים שהם נחתו בישראל בין ספטמבר לנובמבר ואף אחד לא יודע משהו לגבי המשלוחים הללו האם יש משהו לעשות ????? המוכרים מקשים על הזיכויים מפני שקיבלו הודעת הגעה לישראל מה עושים......
— , posted by pinila58
Bonjour j’ai commender huil popi haïr j’ai bien mie mon. Adresss j’ai reçu un mail de confirmation comme quoi ma commande a était livré alors que je n’est rien reçu à se jour je ne comprends pas mercis
— , posted by lindasebhi
although the trackings says my package was delievered i never received it. there is no one to talk to about it. very disappointed.
— , posted by fantebi
It didn't take wish long to deliver to SA but... South African Customs are ### like really man. It's R30 per parcel. Package Radar is a good app
— , posted by jesi00748
Delivered to Nigeria within 3 weeks. But collected it after 85days, it may be due to customs issue or because it is unregistered mail
— , posted by usmanisa29
Mon colis as comme statut livré , sur Aix en Provence , je vis a Marseille et je n'est jamais étais contacter . Merci de faire le nécessaire pour me faire parvenir mon colis ou de me rembourser s'il n'y as aucune autre solution
— , posted by ania-13014
I still haven't received my package even though it said it was delivered back in September, I never got it.
— , posted by Vanna
aun no me llega el envio, fue pedido durante la pandemia, entiendo que se han acumulado los envios y que estan trabajando, pero el mensaje que sale en el envio, no debe salir como colocado en archivo, pues de que tiene que llegar tiene que llegar, sino como creen que se puede mejorar las comprar on line desde el extranjero, con mensajes como esos?
— , posted by jrbaigorrias
you are always talking about my order which has almost 74 days . you can not even update me. you guys you have poor service
— , posted by seropodi
I need to find out how to get this package from u guys. I have been waiting quiet long. Please advise Isaac 0813083655
— , posted by isaacnaicker06