Hand over to Last mile

What this status means

SunYou has passed your parcel to the delivery company that handles the final leg in the destination country. The parcel has left SunYou's own network and is now with a local carrier, usually a postal service or a regional courier, which will carry it the rest of the way to your address.

Is my package delayed?

No, this message by itself is normal. It is a routine handover between carriers and not an exception or a sign of a problem. Tracking updates often pause after this step, because the local carrier may take time to scan the parcel into its own system. A quiet period right after the handover is common.

What happens next

The local carrier receives the parcel, scans it and sorts it for your area. After that you should see updates from that carrier, such as arrival at a local facility, then out for delivery, then delivered. The tracking number may be shown under a different carrier's name from this point on.

What you can do

• Wait and keep checking. The next scan may take longer than the previous steps.
• Check that the delivery address on your order is correct and complete.
• If nothing changes for longer than usual, contact the seller first, with your tracking number and order details ready.
• If the seller cannot help, ask SunYou about the handover, quoting the same tracking number.