Return to Sender

What this status means

Yun Express has marked the parcel to be sent back to the seller instead of being delivered to you. The message "Return to Sender" is a decision on the courier's side, not a physical stop. The parcel is usually still in a Yun Express facility or on its way between facilities when it appears. Common reasons are an address that could not be used, a refused or unclaimed delivery, or a shipment the seller or courier has cancelled.

Is my package delayed?

This message usually means a problem with delivery. The parcel is no longer heading to you, so it will not arrive at your address unless the return is stopped. The return journey can also take longer than the outbound trip, so further updates may come slowly.

What happens next

The next scan is nearly always another "Departure Scan", as the parcel leaves the facility on its way back toward the origin country and the seller. The same message also appears before this one, so expect a mix of departure scans as the parcel moves. Once it reaches the seller, the tracking history may simply stop or show a final return entry.

What you can do

• Keep checking the tracking history for new scans, and allow for slower updates on the way back.
• Contact the seller or marketplace first. They can tell you why the parcel was returned and can arrange a refund or a new shipment.
• If the seller cannot explain it, contact Yun Express with your tracking number.
• Have your tracking number, order number and the delivery address you entered ready, and check the address for mistakes.