What this status means
"Code 4: Detained for OGA" is an Aramex customs message. OGA stands for "Other Government Agency", meaning a government body besides the main customs authority. It may need to approve certain goods, such as food, medicines, electronics or restricted items. Your parcel is being held at the destination country, in Aramex's customs handling, until that check is done.
Is my package delayed?
This message is an exception, not a routine step. It does not mean the parcel is lost or rejected, but it does mean delivery is paused. The wait may be longer than the previous steps. It usually leads back to customs inspection updates.
What happens next
The next updates are usually about customs. In about half of cases you will see "Customs declaration has been issued for inspection", and in the other half "The shipment is currently going through customs inspection". If the agency clears the goods, the parcel goes back into normal delivery or pickup preparation. If it needs more information, Aramex or the authority may ask for documents.
What you can do
- Wait and keep checking the tracking history for new customs updates.
- Watch for messages from Aramex asking for an ID, invoice or import permit, and answer promptly.
- If the status stays the same for longer than usual, contact Aramex customer service with your tracking number.
- Ask the seller for the invoice and a description of the contents. Have your order details ready. Any customs duties or fees will be requested separately.
Previous status updates:
- The shipment has arrived at the Aramex office at the destination and is being prepared for customer pickup/delivery 1
- The shipment is currently going through customs inspection 1
Next status updates:
- Customs declaration has been issued for inspection 1
- The shipment is currently going through customs inspection 1
Other Aramex statuses associated with «customs duties applied to package»
- — The shipment is currently under customs clearance process and awaiting duty\tax payment from the customer
- — The shipment is currently with customs clearance. Clearance charges have been added
- — Shipment Held for Customs Clearance - Awaiting Duty and Tax Payment from Customer
- — Clearance In Progress- Awaiting Duty and Tax Payment
- — The package is currently with customs clearance and awaiting duty and tax payment from the customer
- — Customs clearance update: Shipment customs clearance charges have been added
Tracking package of Aramex
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aramex and get your package location updates to your e-mail, you can Register on our website.
Aramex — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!