What this status means
Austrian Post will not simply drop the parcel at your door. The delivery has to be arranged with you, or with whoever receives mail at the address, for an agreed time. The parcel is at a local delivery base or with the carrier, and the next step is to settle when it will arrive. This is common for larger or special items, and for parcels that need a signature or a handover in person.
Is my package delayed?
This message by itself is normal and not a sign of a problem. The parcel is close to its destination. The wait for an appointment can make the delivery take longer than the earlier steps, because it depends on a time that suits both sides. A few parcels with this message later show a missed delivery or a refusal, so the arrangement is worth taking seriously.
What happens next
The path varies. Most often the parcel goes back to "Item is out for delivery", or it is shown as distributed again while the appointment is arranged. In some cases the parcel is delivered directly, including to an authorized representative. Less often the carrier records that nobody was available and leaves a notification.
What you can do
- Keep your phone reachable and watch for a call, text or notice from the carrier.
- Make sure someone can accept the parcel at the agreed time, and have ID ready if it is requested.
- If the tracking does not change for longer than usual, or you miss the appointment, contact Austrian Post with your tracking number and address.
- If you cannot reach the courier, ask the seller to check the delivery with their shipping contact.
Previous status updates:
- Item is out for delivery 14
- Item distributed 5
- Customs declaration completed 3
- Item delivered 1
- Delay - Item could not be delivered 1
- Delay due to force majeure1
Next status updates:
- Item is out for delivery 6
- Item distributed 5
- Consignee not available at time of delivery - notified 3
- Item delivered 3
- Item delivered to authorized representative 2
- Item refused by consignee - return 1
- Delay - Item could not be delivered 1
- Consignee address incomplete 1
- Item could not be delivered - return 1
- Return item from customs (Inb)1
Other Austrian Post statuses associated with «package is being prepared for delivery»
Tracking package of Austrian Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Austrian Post and get your package location updates to your e-mail, you can Register on our website.
Austrian Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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