Receive item at office of exchange (Inb)

What this status means

Bulgarian Post has received your parcel at an office of exchange, the postal facility that handles mail arriving from other countries. "Inb" means inbound. The parcel has crossed the border into Bulgaria and has been handed over from the foreign carrier or airline to Bulgarian Post. It is at a border-handling or international mail centre, not yet in your local area.

Is my package delayed?

No. This message by itself is normal and is a routine step for any international parcel entering Bulgaria. It is an exception only if the tracking then stops updating for longer than the earlier steps took. Customs checks can also add time at this stage, though this message does not mean a check has happened.

What happens next

• The parcel usually goes through customs processing.
• It is then sorted and sent on to a domestic sorting centre.
• After that it moves to the post office or delivery round for your address.

What you can do

• Wait and keep checking the tracking. New scans often appear in stages.
• Make sure the delivery address and phone number on the order are correct and complete.
• Be prepared for possible customs duties or taxes, which Bulgarian Post may ask you to pay before or on delivery.
• If the status stays the same for longer than usual, contact Bulgarian Post or the seller. Have your tracking number and order details ready.