Abnormal customs declaration

What this status means

Aliexpress Standard Shipping has flagged a problem with the customs declaration for your parcel. The declaration is the electronic form that describes the contents, value and sender or recipient details to customs. Something on it was missing, inconsistent or rejected, so customs has not cleared the parcel. It is most likely held at a customs facility or sorting centre in the country of export or import.

Is my package delayed?

This is an exception, not a routine step. A parcel with this message usually stops moving until the declaration is corrected or customs completes its review. Some parcels are cleared and continue, but others stay stuck or are returned, so it is best not to assume it will sort itself out.

What happens next

Either the declaration is corrected or accepted, and the parcel is released and moves on towards the destination country or local delivery. Or customs keeps rejecting it, and the parcel may be held, returned to the sender or cancelled. The tracking history will usually show which way it went, though updates can be slow to appear.

What you can do

• Wait and keep checking the tracking for a new update, as some cases resolve without any action from you.
• If the status does not change for longer than the previous steps took, message the seller through the marketplace and ask them to check the declaration.
• Check that the name, address, phone number and any ID details on your order are correct, and tell the seller about errors.
• Have your order number and tracking number ready. If the parcel is returned or does not arrive, open a dispute within the buyer protection period.