Your parcel has been delivered to the retrieval point

What this status means

DPD Belgium has handed your parcel over to a retrieval point, which is a pick-up location such as a local shop or service point that accepts parcels for collection. The parcel is no longer in the delivery network's vans or depots. It is at the location, though it may need a short time to be shelved and registered before you can collect it.

Is my package delayed?

No. This message is normal and is a positive step. It usually means the parcel was either sent to a pick-up point on purpose or redirected there because home delivery was not possible. By itself it does not signal a problem.

What happens next

The pick-up point scans the parcel in, and you are usually notified that it is ready for collection. The next tracking update is typically a confirmation that the parcel has been collected, or a reminder if it stays on the shelf.

What you can do

• Wait for the notification that the parcel is ready, then collect it.
• Bring a valid photo ID and your tracking number or pick-up code, if you received one.
• Check the opening hours and the collection deadline in the notification, because parcels not collected in time may be sent back to the sender.
• If the parcel is not at the location or the point cannot find it, contact DPD Belgium with your tracking number, or ask the seller, with your order details ready.