Arrived At Dubai Sorting Centre

What this status means

Your parcel has reached the Dubai Sorting Centre, a mail-processing facility run by Emirates Post. This is a middle step in the journey. The parcel is inside the building, where it is scanned and sorted by destination before moving on. It may have arrived from a local collection point, from another emirate or from abroad.

Is my package delayed?

No. This message by itself is normal and is not an exception. It simply records that the parcel has been received at a sorting stage. It only becomes a concern if the tracking history stops updating for longer than usual after this scan.

What happens next

After sorting, the parcel is usually assigned to the next leg of its route. Depending on where it is going, that could be:

• a transfer to another Emirates Post facility,
• onward handling for export if it is leaving the country,
• or delivery or collection arrangements if it is staying in the UAE.

What you can do

• Wait and keep checking the tracking history for a new scan.
• If nothing changes for longer than the previous steps took, contact Emirates Post with your tracking number.
• If the parcel is an online order, you can also ask the seller to check with the courier. Have your order details and the tracking number ready.
• If the parcel is coming from abroad, be ready for a possible customs check or fee, which would be shown as a separate update.