We're sorry we're not able to deliver your parcel today, but we will deliver it on the next working day

What this status means

Evri's courier could not complete the delivery on the day it was planned. The parcel is not lost. It is usually back at the local depot or still in the courier's care, and it has been put back into the delivery schedule. The message does not say why the delivery failed. Common reasons are that the courier ran out of time on the round, or that the parcel could not be handed over at the address.

Is my package delayed?

Yes, this is an exception. The delivery did not happen when expected, so your parcel is running one working day behind. It does not usually mean a serious problem, and the message itself promises a new attempt on the next working day. That is a statement from the courier, not a guarantee.

What happens next

The parcel should be loaded again for the next working day's round, and the tracking should then update to show it is on its way. If that second attempt works, the status will change to delivered. If it fails too, you may see another failed-delivery message or a note about collection or redelivery.

What you can do

• Check the tracking again on the next working day, especially in the morning.
• Make sure the delivery address is correct, and that someone can receive the parcel or a safe place is available if you have set one.
• If the tracking does not update after the next working day, contact Evri and have your tracking number ready.
• If Evri cannot help, contact the seller with your order details and ask them to investigate.