We're sorry we haven't been able to deliver to the ParcelShop today. We'll update your tracking when it's on the way on the next working day

What this status means

Evri could not get your parcel to the ParcelShop today. The ParcelShop is the local shop where you will collect it, and this is not a failed delivery to your home. The parcel is still with Evri, on its way to the shop, and has not reached you or been returned.

Is my package delayed?

Yes, a little. The parcel missed its planned drop-off at the ParcelShop, so it will arrive later than first expected. The message by itself is an exception rather than a sign of a lost parcel. Evri says it will move the parcel on the next working day.

What happens next

Evri will update the tracking when the parcel is on its way again. In the cases we have seen, the next update was either "We've collected your parcel" or "Your parcel is being sorted at the senders local depot", each about half the time. Both mean the parcel is moving again.

What you can do

• Wait for the next working day and check the tracking again.
• Do not go to the ParcelShop yet. Wait for a message saying the parcel has arrived and is ready to collect.
• If the tracking does not change after the next working day, contact Evri or the seller.
• Have your tracking number and order details ready when you do.