The parcel could not be delivered as further address information is needed

What this status means

GLS tried to deliver your parcel, but the driver could not complete the delivery because the address was not enough to find you. Typical causes are a missing apartment or floor number, a name that does not match the doorbell or mailbox, or a building with several entrances. The parcel is still with GLS, usually on the delivery vehicle or back at the local depot.

Is my package delayed?

This is an exception, not a routine step. The parcel has not been lost, but the delivery attempt failed, so the delivery will take longer than planned until the address problem is sorted out. It does not by itself mean the parcel will be returned.

What happens next

GLS usually tries to clarify the address, either by checking the details with the sender or by contacting you. Once the details are clear, the parcel goes out for another delivery attempt. If the address cannot be clarified, the parcel may be held at the depot or sent back to the sender.

What you can do

• Check the address you gave the seller: street, house number, apartment or floor, postcode and the name on the doorbell.
• Look for a notification card, email or text from GLS and reply to it if there is one.
• If the address was wrong or incomplete, tell the seller so they can send the correction to GLS.
• If the tracking does not change for longer than usual, contact GLS or the seller with your tracking number and order details.