The parcel is stored in the parcel center. It cannot be delivered as further address information is needed

What this status means

GLS has the parcel at one of its parcel centers, the local depot that handles final delivery. The driver could not deliver it because the address is incomplete or unclear. This might be a missing house number, apartment or floor, company name, or a name that does not match the doorbell. The parcel is being held safely while GLS waits for better address details.

Is my package delayed?

This is an exception, not a routine step. The parcel has stopped moving until the address problem is solved, so delivery will take longer than planned. It is not lost or damaged, and many parcels continue normally once the details are clarified. Nothing is guaranteed, though.

What happens next

Once GLS has usable address information, the parcel goes back out with a driver for another delivery attempt. If the address cannot be clarified, GLS may be unable to deliver it, and the parcel can eventually be returned to the sender.

What you can do

• Check the delivery address on your order for missing or wrong details.
• Contact the seller if the address needs correcting, as they are the sender and usually the one GLS works with.
• If the address looks correct, contact GLS with your tracking number and the full address, and ask what is missing.
• Keep your order confirmation and a phone number ready, since the driver or depot may need to reach you.