The parcel has reached the parcel center

What this status means

GLS has scanned your parcel at one of its parcel centers. These are large sorting sites where parcels from many senders are collected, sorted by destination and loaded onto the next vehicle. It is a normal middle step of the journey, and your parcel is inside the GLS network.

Is my package delayed?

This message by itself is normal and not an exception. It shows the parcel is moving. A parcel may pass through a parcel center more than once, so you may see similar lines again. Only if the status stays the same for longer than the previous steps took is it worth looking closer.

What happens next

After sorting, the parcel is usually sent on to another parcel center or to the depot that serves your delivery area. From the depot it is loaded onto a delivery vehicle, and the status then normally changes to out for delivery.

What you can do

• Wait and keep checking the tracking history for a new scan.
• If nothing changes for longer than usual, contact the seller first, as they are the GLS customer and can start a trace.
• If needed, contact GLS directly with your tracking number and order details ready.
• Make sure the delivery address on your order is correct and complete.