The parcel has reached the parcel center and was sorted manually

What this status means

Your parcel has arrived at a GLS parcel center, one of the large sorting sites where parcels are grouped by destination. "Sorted manually" means a worker handled it by hand instead of the automatic sorting line. This usually happens when a parcel is oddly shaped, too large or too heavy for the belts, or when its label could not be read by the scanners.

Is my package delayed?

This message by itself is normal. Manual sorting is a routine part of the process and is not a sign of loss or damage. It can take a little longer than machine sorting, but it does not on its own mean your parcel is late.

What happens next

The parcel is loaded onto transport to the next GLS site, which is usually the depot responsible for your delivery area. From there it is handed to a driver for the final delivery. You should see new scan entries appear as it moves on.

What you can do

• Wait and check the tracking history again later, as updates appear only when the parcel is scanned.
• If the status stays the same for longer than the previous steps took, contact GLS and quote your tracking number.
• If GLS cannot help, contact the seller with your order details and the tracking number.
• Check that the delivery address on your order is correct and complete.