Hold for Instructions Requested. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com

What this status means

GOFO Express has put the parcel on hold and is waiting for instructions about what to do with it. The parcel is usually at a GOFO facility, not on a delivery vehicle. This message almost always follows a note about an incorrect or insufficient address, so the hold most likely means the driver could not complete delivery with the address on the label.

Is my package delayed?

Yes, this is an exception. It is not routine movement. The parcel is not progressing until the address problem is sorted out, so delivery will take longer than usual. It does not mean the parcel is lost.

What happens next

The same hold message often appears again as the next update, so seeing it repeated is common and not a new problem. Movement resumes only once the address is corrected or confirmed, or once the sender or courier decides how to handle the parcel. If that cannot be resolved, the parcel may be returned to the sender.

What you can do

• Check the delivery address on your order for missing details such as an apartment number, a unit, or a wrong postcode.
• Contact the seller promptly with the correct address, since they can send instructions to the courier.
• Contact GOFO using the phone number or email in the tracking message, with your tracking number and order details ready.
• Keep checking the tracking history for a new update after the address is corrected.