Your package has been backed to Gofo facility. To arrange a new delivery, please contact our customer service: +1 (949) 688-6032 or cs@mail.gofoexpress.com

What this status means

GOFO Express brought your parcel back to one of its facilities after a delivery attempt did not work out. The parcel is in the courier's hands, not lost. The message gives a customer service phone number and email address for arranging a new delivery. That number is the one many people search for after seeing this line.

Is my package delayed?

This is an exception. The parcel did not reach you on the planned attempt, so delivery will take longer than the original schedule. It does not mean the parcel is lost, but it will usually not move on again by itself until a new delivery is arranged or the courier reschedules it.

What happens next

Once the facility has your request or the courier reschedules, the parcel should be loaded for another delivery attempt and you should see a new checkpoint in the tracking history. If nothing is arranged, the parcel may stay at the facility and could eventually be returned to the sender.

What you can do

• Check that the delivery address and any apartment, unit or access details on your order are correct.
• Contact GOFO Express customer service using the phone number or email in the message, and have your tracking number ready.
• Ask for a new delivery attempt and confirm the address you gave.
• If you get no answer or the tracking does not update, contact the seller with your order details and ask them to follow up with the courier.