Pickup failed,Note:GOFO has not received the package from the warehouse yet

What this status means

GOFO Express tried to collect your parcel from the sender's warehouse, but the parcel was not handed over. The label and tracking number exist, but GOFO does not physically have the parcel yet. It is still at the seller's warehouse or with the seller's fulfilment partner.

Is my package delayed?

This message is an exception. It means the parcel has not started its journey with GOFO, so delivery will be later than first expected until the pickup succeeds. It does not mean the parcel is lost. Often the warehouse simply has not finished packing or handing over the order.

What happens next

Once the warehouse hands the parcel to GOFO, the tracking should show a pickup or arrival scan at a GOFO facility, and the parcel moves into normal sorting and transport. If the pickup is not completed, the status may stay unchanged for longer than usual.

What you can do

• Wait and keep checking the tracking, as the next scan should show the handover.
• If nothing changes for longer than you would expect, contact the seller or marketplace first, since the warehouse is on their side.
• You can also ask GOFO Express about the failed pickup.
• Have your tracking number and order details ready when you write.