Pickup Exception, GOFO has not Received the Package from the Warehouse yet. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com

What this status means

The seller or warehouse has created a shipping label with GOFO Express, but GOFO has not yet received the parcel from the warehouse. The parcel is still with the sender. It has not entered GOFO's network, and no GOFO driver or facility has scanned it. "Pickup Exception" means the expected handover did not happen.

Is my package delayed?

This is an exception, not a normal progress step. The label exists, but the parcel has not moved. Before this message, the parcel was at the "Shipping Label Created" step. The same message tends to repeat as the next update, so the tracking may not change for a while. That does not always mean the parcel is lost. The most likely cause is that the warehouse has not yet handed it over.

What happens next

Once GOFO receives the parcel from the warehouse, the tracking should show a first scan at a GOFO facility. Until then, you will most likely see this same message again. If the handover never happens, the parcel cannot be delivered.

What you can do

• Wait and keep checking the tracking. A first scan from GOFO means the parcel is on its way.
• If the status stays the same for longer than the seller's stated dispatch time, contact the seller and ask whether the parcel has left the warehouse.
• You can also contact GOFO Express support using the details in the message.
• Have your tracking number, order number and delivery address ready.