Delivery impossible

What this status means

InPost (PL) could not complete the delivery of the parcel, so it was not handed over to you or placed in a locker. The parcel is not lost. It is with InPost, and the message means the delivery step failed for now. The cause is not given in the message itself.

Is my package delayed?

This is an exception, not a routine step. The parcel has missed its planned delivery, so some delay is likely. It is not a sign that the parcel is lost. Before and after this message, the parcel is usually shown as accepted at the Logistics Centre, which suggests it goes back into InPost's sorting network to be processed again.

What happens next

The parcel usually returns to a logistics centre, where it is registered again. From there InPost normally decides on a new delivery attempt, a redirect, or a return to the sender. Watch for a new "Accepted at the Logistics Centre" line, followed by further movement.

What you can do

• Wait and keep checking the tracking history for a new scan.
• Check that the address, phone number and locker details you gave the seller are correct and complete.
• If nothing changes for longer than the previous steps took, contact InPost with your tracking number.
• If InPost cannot help, contact the seller with your order details and ask them to start a trace or arrange a resend.