The import formalities are suspended due to a missing invoice. Our services may need to contact you
La Poste of France tracking parcelWhat this status means
La Poste is holding your parcel at the import stage. French customs cannot finish clearing it because no invoice, or proof of what the parcel contains and what it cost, came with it. The parcel is in La Poste's customs handling, not lost, and it is waiting for that document.
Is my package delayed?
This is an exception, not a routine scan. Clearance is paused until the invoice is supplied, so the parcel will move more slowly than the previous steps until then. It does not by itself mean the parcel is lost or will be returned.
What happens next
Once the missing document is received, the next update is usually "The elements required to import your parcel have been received and the formalities are underway". That is what followed this message in every recorded case. After that, customs clearance resumes and the parcel continues towards delivery.
What you can do
- Check your email and phone for a message from La Poste asking for the invoice, and reply promptly.
- Ask the seller or marketplace to send the invoice for your order to La Poste or to you.
- If nothing changes for longer than usual, contact La Poste with your tracking number and order details, such as the seller name, item description and price.
- Be ready to pay import duties or taxes if customs requests them.
Previous status updates:
- The formalities for importing your parcel are underway 1
- Your parcel is transiting through our logistics platforms 1
Next status updates:
Other La Poste of France statuses associated with «customs office requested an additional information»
- — The import/export formalities are suspended due to a missing invoice. Our services may need to contact you
- — The import formalities are suspended because the recipient's EORI number is missing. Our services may need to contact you
- — The import formalities are suspended due to a missing customs declaration. Our services may need to contact you
- — The import/export formalities are suspended because additional customs clearance information is required. Our services may need to contact you
- — Parcel held in customs - insufficient documents (invoice or customs documents)
- — The import formalities are suspended due to a missing licence. Our services may need to contact you
- — The import formalities are suspended due to an illegible invoice. Our services may need to contact you
- — The import/export formalities are suspended due to an incorrect customs declaration. Our services may need to contact you
- — Parcel held - Incorrect documents (Invoice and customs documents)
- — Parcel held : missing invoice
- — The import formalities are suspended pending content identification. Our services may need to contact you
- — Parcel held - missing documents (Invoice or customs paperwork)
- — Parcel held - waybill not correctly filled in
- — The import/export formalities are suspended due to a missing customs declaration. Our services may need to contact you
- — The import formalities are suspended due to an incorrect customs declaration. Our services may need to contact you
- — Held in customs missing paperwork
- — The import formalities are suspended because an authorisation for importing sensitive equipment is required. Our services may need to contact you
- — The import formalities are suspended because the amounts are inconsistent and need to be clarified. Our services may need to contact you
- — The import/export formalities are suspended pending content identification. Our services may need to contact you
Tracking package of La Poste of France
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