Your Colissimo will be returned to the sender because the address given was incorrect or incomplete
La Poste of France tracking parcelWhat this status means
Colissimo, the parcel service of La Poste, could not deliver your parcel because the address on it was wrong or missing details. The parcel is being sent back to the sender. It is somewhere in the Colissimo sorting network, not yet back with the seller.
Is my package delayed?
This is an exception, not routine progress. The parcel is no longer heading to you, so it will not arrive unless the address problem is fixed. Interestingly, the next scans are often ordinary journey messages, such as the parcel continuing towards its destination territory, so the tracking can look unclear for a while. The return may also take longer than the earlier steps.
What happens next
- Most often, the tracking shows the parcel continuing its journey.
- Less often, it is shown as moving to a logistics platform or, occasionally, as ready at a pick-up point.
- Once back at the sender, the seller can usually resend it or refund you.
What you can do
- Check the delivery address you gave the seller for missing details such as a building, floor, door code or postcode.
- Contact the seller quickly with the corrected address and your order details. They are the ones who can ask for a new delivery.
- If an earlier message asked for more address information, contact Colissimo customer service with your tracking number.
- If the parcel does not come back to the seller or the tracking stops, ask the seller or Colissimo to investigate.
Previous status updates:
- The delivery address is incomplete and additional information is required for a successful delivery. Please contact our customer service to provide the necessary additional information 3
- Your Colissimo is being processed at the local sorting site 1
- Your package continues its journey to its destination territory 1
Next status updates:
- Your package continues its journey to its destination territory 3
- Your parcel is ready for you to pick up at your pick-up point. Do not delay in picking it up within the specified time! 1
- Your parcel is on its way to its first logistics platform 1
Other La Poste of France statuses associated with «package will be returned to the sender»
- — Your parcel could not be delivered, it will be returned to the sender
- — Your parcel has been returned to the sender as it does not comply with our Terms and Conditions of Sale
- — Following your refusal, your parcel will be returned to the sender
- — Your parcel will be returned to the sender, the cash on delivery has not been accepted
- — Your item has been returned to the sender as it does not comply with our Terms and Conditions of Sale
- — Your item will be returned to the sender due to non-compliance with import documentation
- — Following your refusal to pay the customs taxes, your parcel will be returned to the sender
- — After processing by our services, your parcel will be returned to the sender. Please accept our apologies
- — Votre envoi va être retourné à l'expéditeur car le facteur n'a pu identifier la boîte à lettres du destinataire
- — Your item will be returned to the sender due to a refusal by the recipient
- — Your item has not been collected by the recipient from the collection point within the specified time. It will be returned to the sender
- — Your parcel will be returned to the sender because its destination is currently suspended
- — Your parcel will be returned to the sender because the transportation service chosen is not permitted for the destination country
- — Your parcel will be returned to the sender due to non-compliance with import documentation
- — Your item could not be delivered. It will be returned to the sender
- — Your parcel will be returned to the sender
- — Parcel in return
- — Your parcel will be returned to the sender because the address given was incorrect or incomplete
- — Your parcel will be returned to the sender due to damage. Please accept our apologies
- — Shipment returned to sender
- — After processing by our services, your item will be returned to the sender. Please accept our apologies
- — Your parcel has not been collected from the collection point within the specified time. It has been returned to the sender
- — Your item will be returned to the sender because the address given was incorrect or incomplete
Tracking package of La Poste of France
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